Cancellation Policy

Last updated: November 4, 2026

This Cancellation Policy explains how cancellations and refunds work on OnClickStay, which is operated by Vsquare Software Consultants LLP. It covers hotel bookings made by guests, and the subscription and Verification Credit paid for by property owners. It should be read alongside our Terms of Use.

1. Hotel Bookings (Guests)

1. Who sets the rules: Each property sets its own cancellation, modification, and refund rules. These apply as shared with you at the time of booking.
2. How to cancel or change a booking: Contact the property directly and quote your Booking ID. Changes depend on the property's rules and on room availability.
3. Non-refundable bookings: A booking made as non-refundable cannot be refunded once it is confirmed.
4. Refunds: The property decides whether a refund is due and returns the amount to you. No-shows and early departures also follow the property's rules.
5. If you need help: If you cannot reach the property, write to us at info@onclickstay.com with your Booking ID and we will help you get in touch.

2. Subscription (Property Owners)

1. Cancelling AutoPay: You can cancel AutoPay at any time from Subscription & Credits, except while a debit is still being confirmed. No further automatic debits are made after cancellation.
2. Your current month: Cancelling AutoPay does not end the month you have already paid for, and you can keep using the service until it ends. Later months can be paid manually.
3. Refunds: Subscription fees for a paid period are not refunded, including for a period that is only partly used, except as described in section 4.
4. When a period ends unpaid: New bookings are blocked until the subscription is paid again.

3. Verification Credit (Property Owners)

1. Refunds: Verification Credit is a prepaid balance for Aadhaar verification only. It is not cash and cannot be transferred or refunded, except as described in section 4.
2. Cancelling automatic top-up: You can cancel automatic top-up at any time from Subscription & Credits, except while a debit is still being confirmed. Your existing balance is not affected.
3. Verifications that are not charged: Time-outs, technical errors, and cancelled verifications are not charged.

4. Duplicate or Incorrect Payments

1. If you were charged twice, or money was debited but the service or credit was not provided, write to us at info@onclickstay.com with your registered mobile number, the payment date, and the amount.
2. Once we confirm the error, we refund the amount to your original payment method. Refunds usually reach your account within 5–7 working days of approval, depending on your bank.
3. If a payment fails, no subscription period or credit is added. Any amount your bank debited for a failed payment is normally returned by your bank or payment provider.

5. Changes to This Policy

We may update this policy from time to time and will revise the "Last updated" date above when we do. Changes do not affect a booking or payment already completed.

6. Contact Us

For questions about this policy, contact us at info@onclickstay.com.
Vsquare Software Consultants LLP, 1852F, Sector 57, Gurugram, Haryana 122001, India